Within the framework of its activities and in compliance with current French and European legislation, ANCODEA is committed to ensuring the protection, confidentiality and security of the personal data of users of its services, and to respecting their privacy.

This Policy informs you about how ANCODEA, its subcontractors and any partners process your personal data.

This Policy applies to customers and users of offers and services as well as to visitors to the www.ancodea.com website.

It may be supplemented by specific information brought to the user's attention concerning a particular offer or service.

Why does ANCODEA process your data?

ANCODEA processes personal data exclusively for specific, explicit and legitimate purposes. CHANGEFORSAAS SOLUTIONS does not process such data in a manner incompatible with these purposes.

Contract performance

ANCODEA processes your data in the context of the performance of a contract

To this end, ANCODEA pursues the following objectives:

  • Manage customer or user identity and authentication
  • Order management
  • Invoice and collect payments
  • Pre-sales service and sales
  • After-sales service
  • Managing personal data, contract features and rights
  • Handling cancellations
  • Handling complaints
  • Communicating as part of customer management
  • Manage incoming mail
  • Amicable collection of unpaid bills
  • Managing litigation
  • Manage requests relating to the rights of data subjects
  • Store customer or user data
  • Offer authentication services

Your data will be kept for the time necessary to achieve the above-mentioned purposes. In the case of processing relating to contract performance, data may be kept for a maximum of three years from the end of the relationship.

Purposes other than the strict performance of contracts

ANCODEA also processes data for purposes other than the strict performance of contracts. In this case, ANCODEA ensures that it has a legitimate interest in carrying out the processing. In addition, your consent may be obtained for the processing of your personal data, and you may withdraw it at any time.

To this end, ANCODEA pursues the following objectives:

  • Organize direct marketing operations.
  • Organizing events
  • Organizing training courses
  • Collect personal data subject to consent
  • Analyze the use of offers and services to make proposals to the customer
  • Surveying customers or users
  • Improve our offer and customer relations
  • Ensuring the security of platforms and services
  • Oversee the billing system
  • Manage digital advertising activities (PC, mobile).

Your data is kept for the time necessary to achieve the above-mentioned purposes.

Legal or regulatory obligations

ANCODEA also processes your data to meet its legal or regulatory obligations.

To this end, ANCODEA pursues the following objectives:

  • Responding to official requests and court orders
  • Responding to the authorities' right to information
  • Blocking of laptops and cell phones declared stolen when in use

Your data may be kept for as long as is necessary to enable ANCODEA to meet its legal obligations.

Statistics

ANCODEA may also process your data for statistical purposes, including marketing the statistics obtained. In this case, all data is rendered anonymous beforehand.

What data is processed?

As the case may be, ANCODEA processes your personal data, collected directly from you or resulting from the use of products or services. ANCODEA may also receive data collected from you by a third party.

ANCODEA only processes data or categories of data that are strictly necessary for the purposes for which they were collected. You can find information on these purposes above.

Category of data collected

ANCODEA processes the following categories of data:

  • Identification data: surname, first name, ID, SIRET, intra-Community VAT, etc.
  • Contact data: postal address, email, telephone number...
  • Economic and financial data: means of payment, payment history, etc.
  • Connection, service usage and interaction data: connection and usage logs, intervention reports, etc.
  • Products and services owned or used
  • Location data

Who receives your data?

The data collected is intended for ANCODEA's internal departments and its subcontractors.

Data may also be processed by ANCODEA partners. This concerns situations where partners are involved in the provision of services. This may also involve processing to which you are asked to consent.

Lastly, processed data may be transmitted to the competent authorities, at their request, in the context of legal proceedings, judicial investigations and requests for information from the authorities, or in order to comply with other legal obligations.

Is your data processed outside the EU?

The data collected may be processed outside the European Union. In this case, ANCODEA takes the necessary steps with its subcontractors and partners to guarantee an adequate level of protection for your data, in full compliance with applicable regulations.

If the processors and partners concerned are not members of the Privacy Shield agreement in the case of transfers to the United States of America, or are not located in a country with legislation considered to offer adequate protection, then they will have previously signed the European Commission's "standard contractual clauses" or will be subject to internal Binding Rules approved by the authorities.

What are your rights?

You have the right to access, rectify and delete your personal data. You may request the portability of this data. You also have the right to object to or limit the processing of your personal data.

You may issue instructions concerning the retention, deletion or communication of your personal data after your death.

Rule specific to telephone canvassing: all consumers can register free of charge on an opposition list known as "Bloctel", in order to avoid being canvassed by telephone by a professional with whom they have no current contractual relationship. Consumers can register at www.bloctel.gouv.fr or by post to Société Opposetel, Service Bloctel, 6, rue Nicolas Siret - 10 000 Troyes.

How to exercise your rights

You can exercise your rights

A reply will be sent to you within one month of receipt of your request.

When your request is processed by the Data Protection Officer, you will be asked to provide a copy of a proof of identity in PDF, JPEG, JPG or PNG format. (depending on the case: national identity card issued by the French government, European Union identity card, passport, resident card issued by the French government, residence permit issued by the French government, circulation permit issued by the French government). 

Data Protection Officer (DPO)

Yakub Blimpo 

+33 6 78 56 98 59
yakub.blimpo@outlook.fr

Possibility of referring the matter to the CNIL

If you are not satisfied with your dealings with ANCODEA, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority responsible for ensuring compliance with personal data protection obligations in France.

How secure is your data?

ANCODEA ensures that your data is treated with the utmost security and confidentiality, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organizational measures are put in place to prevent the loss, misuse, alteration or deletion of your personal data. These measures are adapted according to the sensitivity of the data processed and the level of risk presented by the processing or its implementation.

Modification of the Privacy Policy

This Privacy Policy may change from time to time. Last updated on 10/01/2023.